SHIPPING & RETURNS
Shipping
UPS Ground: Complimentary
UPS 2-Day: $25.00
UPS Overnight: $35.00
2-Day and Overnight shipping are not available for Saturday deliveries or USPS boxes. All orders placed over the weekend will ship the following Monday.
2-Day Shipping placed on Thursdays after 2:00 PM EST and Fridays before 2:00 PM EST will be delivered the following Tuesday. Overnight orders placed on Thursdays after 2:00 PM and Fridays before 2:00 PM will be delivered the following Monday.
Shoshanna is unable to guarantee expedited shipping requests if order is placed later than 2PM EST. Please note orders can only be cancelled within one hour of placing the order. If the order is cancelled after one hour, it will be shipped and our normal return policy will be in effect.
When placing your Shoshanna.com order, please take into consideration that we ship orders Monday through Friday. Orders placed on weekends and holidays or expedited orders placed after 2pm EST will ship on the next business day.
Shoshanna.com will provide a UPS tracking number once your order has shipped to help you anticipate the appropriate delivery date. When placing your order please be aware that UPS does not guarantee a specific time of day for expedited delivery services. Please note that Shoshanna cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
We do not ship to PO Boxes.
International Shipping Available. Price varies depending on weight and address. If you would like to do International Shipping, please email customerservice@shoshanna.com before placing your order.
Duty and Taxes – The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
Exchanges
Shoshanna.com does not offer exchanges. To get an alternative size, please place a new order for the item(s). If you are looking for an alternate size that is unavailable on our website, please contact us by email, customerservice@shoshanna.com or by phone, 1-855-719-3601.
Returns
If for any reason you are not satisfied with your purchase, you may return it for a full refund within 14 days of the delivery date by requesting a return using the above button. For a full refund, returns must be postmarked within 14 days of your original delivery date. An online credit will be issued for returns that have exceeded the 14-day return period as long as the return is postmarked within 30 days of the order’s delivery date. Returns for online credits and other approved special requests will be deducted a $3.95 restocking fee in addition to the $8.50 return shipping fee. Returns within the 14-day window are not subject to the restocking fee. Returns postmarked after 30 days after the delivery date will not be accepted and will be returned to the sender. Orders placed through Instagram Checkout are subject to return policy listed on Instagram. Items for return must not be worn, damaged, stained, or altered in any way. Additionally, all of the tags must still be attached and the items must be shipped back to us with the order number. Customers are responsible for shipping and handling fees. Please note that a return shipping fee of $8.50 will be deducted from your refund, regardless of whether or not the Shoshanna return label is used.
All Sale merchandise is FINAL SALE and may not be returned. Full priced items that are on sale during a flash sale or a promotion are eligible for return.
Gift Cards
Gift cards will be valid for 1 year from the date of issue. Cannot be exchanged for cash.
How to Return
- If you wish to return your order, please go to https://shoshanna.com/apps/returns to start your return request. Note your order number and email address are required to begin the return process.
- Once logged in, select the item or items you wish to return as well as the reason for return. If you have ordered multiple units of the same item, you will also need to specify the quantity that you want to return.
- Once submitted, you will receive an email with further information on how to complete your return within one business day.
- Include the merchandise you wish to return in a secure package. Please note your package must be scanned by shipping provider no later than 14 days of the delivery date. Any final sale items received will be returned to the sender.
- Please allow 7-10 business days from the time the return is received for your account to be refunded or credited.
Shoshanna offers a price adjustment in the form of an online credit on full priced products that have been reduced within 14 days from the date of purchase. This does not include items purchased with a promotional code, during a flash sale, or sale items reduced further. Flash sales include one day only promotions, Black Friday sale, Cyber Monday sale, and any online sample sales.
Thank you so much for your order!