SHIPPING & RETURNS
UPS Ground: Complimentary
UPS 2-Day: $25.00
UPS Overnight: $35.00
Shoshanna is unable to guarantee expedited shipping requests if order is placed later than 2PM EST. Please note orders can only be cancelled within one hour of placing the order. If the order is cancelled after one hour, it will be shipped and our normal return policy will be in effect.
When placing your Shoshanna.com order, please take into consideration that we ship orders Monday through Friday. Orders placed on weekends and holidays or expedited orders placed after 2pm EST will ship on the next business day.
Shoshanna.com will provide a UPS tracking number once your order has shipped to help you anticipate the appropriate delivery date. When placing your order please be aware that UPS does not guarantee a specific time of day for expedited delivery services. Please note that Shoshanna cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
International Shipping Available. Price varies depending on weight and address. If you would like to do International Shipping, please email email@example.com before placing your order.
Duty and Taxes – The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
If for any reason you are not satisfied with your purchase, you may return it for a full refund within 14 days of the delivery date by using the enclosed return form and prepaid shipping label. For a full refund, returns must be postmarked within 14 days of your original delivery date. An online credit will be issued for returns that have exceeded the 14-day return period as long as the return is postmarked within 30 days of the order’s delivery date. Returns postmarked after 30 days after the delivery date will not be accepted and will be returned to the sender. Items for return must not be worn, damaged, or altered in any way. Additionally, all of the tags must still be attached and the items must be shipped back to us with the order number. Customers are responsible for shipping and handling feeds. If you are looking for an alternative size, please reference Shoshanna.com or contact Customer Service at either firstname.lastname@example.org or 1-855-709-3601. If you misplaced the return label included with your order, please contact Shoshanna Customer Service or log into your Shoshanna.com account prior to sending the return back.
How to Return
- Please fill out the enclosed return form and use the prepaid UPS shipping label to return any items in your order. If for some reason you misplaced your order number or prepaid shipping label, please follow the below steps.
- If you checked out under your account, please log into your account on Shoshanna.com and select Recent Orders. If you checked out as a guest, please email email@example.com with your order number and the items you would like to return. Please allow a full business day for your return to be created.
- Next select Return on the order which you would like to return.
- Under your return, please select the item which you are returning, the reason for the return, and the resolution: refund, exchange, or store credit.
- Next Submit your request. You will receive an email confirmation with the pending return.
- Once your return is authorized, you will receive an email confirmation with return instructions and a UPS prepaid shipping label.
- Please allow 3-5 business days from the time the return is received for your account to be credited.
Please note that a return shipping fee of $8.50 will be deducted from your refund, regardless of whether or not the Shoshanna return label is used.
Shoshanna offers a price adjustment in the form of an online credit on full priced products that have been reduced within 14 days from the date of purchase. This does not include items purchased with a promotional code, during a flash sale, or sale items reduced further. Flash sales include one day only promotions, Cyber Monday sale, and any online sample sales.
Thank you so much for your order!